Salesforce and Microsoft are both big players in the enterprise CRM market. They offer much of the same CRM functionality and occupy the same spaces in Gartner and Forrester quadrants. However, when it comes to choosing the right CRM for your business, it pays to look closer.
At Fullscope, an Alithya company, we’re in the top 1% of Microsoft Dynamics partners worldwide by revenue and customer satisfaction, and many of our customers come to us because their Salesforce CRM isn’t delivering the business outcomes they need. Here’s how Dynamics 365 compares.
Katy Basset, Chief of Staff, UK & Europe, Serco
Watch our case study to find out how global outsourcing firm Serco transformed its sales environment - and saved £250,000 - with the move from Salesforce to Dynamics 365.
Microsoft Dynamics 365 connects seamlessly with other Microsoft cloud services, from Azure to Office 365, LinkedIn Sales Navigator and more.
With Dynamics 365, you can break down data silos and deliver a consistent user experience across apps and devices.
Where Salesforce is focused on sales force automation, Dynamics 365 and the Microsoft cloud can support your entire business - from sales to marketing, customer service and financials.
With no-additional costs for add-ons such as Cortana Intelligence Suite, Microsoft Dynamics 365 beats Salesforce on price.
For one of our customers, the savings they made on Salesforce licence fees was enough to cover the cost of both their Dynamics 365 implementation and licences.
Fullscope has a reputation for delivering successful CRM projects in short timeframes for the manufacturing and professional services sectors.
This reputation has helped us become one of the ten highest-level Microsoft partners in the UK. We’ve also been a member of the Inner Circle for Microsoft Dynamics for over a decade - placing us in the top 1% of partners worldwide for revenue and customer satisfaction.
Few other Microsoft Dynamics partners have the same CRM industry know-how, industry IP, proven track record and close links to Microsoft as us, and we pass the benefits of this back on to all our customers.
Many CRM implementations take longer than planned - six to 12 months is common - and, according to Butler Group, the rate of failure is as high as 70%.
That’s why it’s so important to choose a Microsoft Dynamics partner with a proven ability to deliver a return on investment in as short a timeframe as possible. We’ve developed our own agile methodology to implement a world-class CRM from start to finish in just 13 weeks, based on three principles: